Your order
Track your order
Paste the reference from your confirmation page or your
receipt — it starts with cs_. No account needed.
Return, exchange or resize
Thirty days from delivery, unworn, in its box with the numbered card. Tell us which below and we file it straight away — no account and no phone call.
Wrong size is not a return — the first resize is free within twelve months. Engraved and custom-sized pieces are final sale.
Only have your receipt? Use the number on it instead.
Lost your reference? Email orders@vaelorajewelry.com from the address you ordered with and we will find it for you.