Terms of Sale

Every piece sold here is set with moissanite (silicon carbide) or with lab-grown coloured gemstones, in solid sterling silver stamped S925. Moissanite is not diamond. It is a different mineral with its own optical properties, and we never describe it, price it or market it as diamond. Where a piece is plated, the plating is stated on the product page.

Stone measurements, carat weights and silver weights come from our supplier's specifications and are printed on each product page. Hand-set stones vary slightly piece to piece.

All prices are in US dollars and include any duties on qualifying orders. Sales tax is added at the payment step where we are registered to collect it — for US orders that currently means California. Payment is taken by Stripe or PayPal; Calm Cloud LLC never receives or stores your full card number.

Charges appear on your statement as VAELORA.

An order is accepted when we send a confirmation email. If a price or stock figure is shown in error we will contact you and either honour it or cancel and refund in full — never charge you the difference.

Every piece is held in our US warehouse, so orders placed before 14:00 PT ship the same business day and arrive in 2–4 business days. Tracked, insured, and free over $75.

Title and risk pass to you on delivery. If a parcel is marked delivered but has not arrived, tell us within seven days and we will open a carrier claim and replace it.

Thirty days from delivery, unworn and in the original box with its numbered card. Ask on your order page and we email you a return label.

Return postage on a change of mind is a flat $6, deducted from the refund; we buy the label and absorb whatever it costs above that. Where a piece is faulty, damaged or not what you ordered, we pay the postage both ways and the $6 does not apply. Refunds are issued to the original payment method within five business days of the piece arriving back, covering the price of the piece and its tax. Original outbound shipping is not refunded on a change of mind.

If your order has not shipped, cancel it instead — that is refunded in full, shipping and tax included.

Engraved and custom-sized pieces are final sale — we cannot resell them. Earrings can be returned unworn in sealed packaging only, for hygiene reasons.

You may cancel any order at no cost before it ships.

Free rhodium re-plating for as long as you own the piece, and one free resize on rings within twelve months of delivery. Manufacturing faults are repaired or replaced free within twelve months.

Not covered: loss, theft, damage from impact or chemicals, and normal wear of the plating between re-plating visits.

Calm Cloud LLC · orders@vaelorajewelry.com

These terms are governed by the laws of the United States and of the state in which Calm Cloud LLC is registered. Nothing here limits any right you have under mandatory consumer law in your own country.